Welcome to the Ohana World Travel Luxe website. By accessing or using our website and services, you agree to comply with the following terms and conditions. 

Please read these Terms of Service carefully before using the website.

Acceptance of Terms

By browsing, accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy. 

Services Provided

Ohana World Travel Luxe provides luxury travel services, including but not limited to hotel bookings, event coordination, private accommodations, and concierge services. All services are subject to availability, and specific terms and conditions may apply to individual bookings and packages.  

Client Responsibilities

While  using our services, you agree to provide accurate, current, and complete information as required for reservations and other services. You are responsible for ensuring that all personal and payment information is correct and up-to-date.

Payment Terms

All fees for services are outlined at the time of booking. Payments must be made through approved methods, which may include credit cards, bank transfers, or other electronic payment methods. Certain services may require deposits or full payment upfront. Failure to complete payment in allotted time may result in cancellation of the booking or service. Any outstanding balances must be settled before the travel date.

Cancellations and Refunds

Cancellation policies will vary based on the services booked and the terms of our third-party partners (e.g., hotels, airlines, or event venues). Any cancellations must be made in writing and are subject to the specific cancellation terms provided at the time of booking. Refunds will be processed according to these terms. In some cases, bookings may be non-refundable or subject to a cancellation fee. 

Changes to Bookings

If you need to make changes to your booking, such as dates, destinations, or services, you must notify us as soon as possible. Changes are subject to availability and may incur additional fees. Some bookings may not be changeable or may have restrictions based on the terms and conditions of third-party service providers. 

Liability Disclaimer

We are not responsible for the acts, errors, omissions, warranties, representations, breaches, or negligence of these suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from their services. We are not liable for any delays, cancellations, over bookings, strikes, force Majeure events (such as but not limited too natural disasters or political unrest), or any other issues beyond our control.